NY Open Data NY Open Data

created Feb 26, 2013

updated Oct 27, 2016

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Description

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.

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Category
Energy & Environment
Permissions
Public
Tags
service quality, customer service, performance indicators
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Licensing and Attribution
Data Provided By
New York State electric and gas utilities, through the Public Service Commission
Source Link
(none)
Dataset Summary
Organization
Office of Consumer Policy
Time Period
January 2009 — December 2011
Posting Frequency
Annually
Data Frequency
Monthly
Dataset Owner
Consumer Advocacy, Office of Consumer Policy
Contact Information
James.Denn@dps.ny.gov
Coverage
Investor-owned utilities in New York State with more than 25,000 customers.
Granularity
Utility service territory
Units
Varies (e.g. PSC Complaint Rate per 100,000 customers, percentage of calls answered within 30 seconds)
Disclaimers
Limitations
Data is self-reported by the utilities and not subject to routine audit/verification.
Dataset Information
Agency
Public Service, Department of
Common Core
Publisher
State of New York
Contact Name
Open Data NY
Contact Email
opendata@its.ny.gov
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