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Description
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
Activity
- Community Rating
-
Current value: 0 out of 5
- Your Rating
-
Current value: 0 out of 5
- Raters
- 0
- Visits
- 7429
- Downloads
- 4896
- Comments
- 0
- Contributors
- 0
Meta
- Category
- Transportation
- Permissions
- Public
- Tags
- customers, feedback, complaints, commendations, customer service, new york city transit, nyct, bus, subway, bus routes, mta bus, mta bus company, routes, subway lines, lines, long island rail road, lirr, metro-north railroad, metro-north, mnr, commuter rail, staten island railway, sir
- Row Label
- Row
- SODA2 Only
- Yes
Licensing and Attribution
- Data Provided By
- Metropolitan Transportation Authority (MTA)
- Source Link
- https://www.mta.info/open-data
Dataset Information
- Agency
- Metropolitan Transportation Authority
Dataset Summary
- Organization
- New York City Transit, MTA Bus Company, Long Island Rail Road, Metro-North Railroad, Staten Island Railway
- Time Period
- 2014-2019
- Posting Frequency
- Static - Not Updated
- Dataset Owner
- Metropolitan Transportation Authority
- Contact Information
- OpenData@mtahq.org
- Coverage
- New York City
- Granularity
- Individual response
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