NY Open Data NY Open Data

created Sep 14, 2015

updated Nov 02, 2016

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Description

This dataset is generated from the Customer Relationship Management System. This system allows the public to correspond to the MTA about complaints or commendations in a variety of categories. The dataset contains information about areas of customer service and how that service was rated.

Activity
Community Rating
Current value: 0.0 out of 5
Your Rating
Raters
0
Visits
2243
Downloads
284
Comments
0
Contributors
0
Meta
Category
Transportation
Permissions
Public
Tags
transit, customer service, commendation, complaint
Row Label
Row
Row Count
Licensing and Attribution
Data Provided By
Metropolitan Transportation Authority (MTA)
Source Link
(none)
Dataset Summary
Organization
MTA Headquarters: Corporation Communications, Customer Service
Time Period
Starting August 2014
Posting Frequency
Quarterly
Dataset Owner
Metropolitan Transportation Authority (MTA)
Coverage
New York Metropolitan Area
Granularity
Individual response
Notes
Notes
Although the data will be delivered on a quarterly basis, the data may not contain a full quarter of data. There will also be a one month lag from the close of the quarter to the actual submission of the dataset.
Dataset Information
Agency
Metropolitan Transportation Authority
Common Core
Publisher
State of New York
Contact Name
Open Data NY
Contact Email
opendata@its.ny.gov
First row
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