Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

This dataset includes the following safety metrics: customer accident rate, grade crossing incidents, train derailments, train collisions, lost time accident rate, lost time injury rate, employee lost time days.

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data from 2020 and on. For data between 2017 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-2017-2019/8mkn-d32t.

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours on weekdays (7 AM to 10 AM and 4 PM to 7 PM) and weekends (10 AM to 6 PM) for a given month. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Service-Delivered-2015-2019/32ch-sei3.

Wait Assessment measures how regularly trains are spaced during peak hours at selected timepoints on each line.

This dataset provides insights into safety-related incidents and indicators within New York City Transit (NYCT). NYCT is responsible for overseeing the safety of subway and bus operations, aiming to ensure the well-being of both employees and passengers. This dataset offers information about various safety aspects, including incidents, collisions, and accident prevention indicators within the NYCT system.

Road Test Locations for all DMV Road Test Types mandated by NYS Vehicle and Traffic Law.

On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time.

Dataset containing information on location and usage of heavy-duty vehicles operated in New York State by large private entities and by government agencies and municipalities

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-Beginning-2020/2e6s-9gpm.

This dataset provides data showing the number of vehicles (including cars, buses, trucks and motorcycles) that pass through each of the nine bridges and tunnels operated by the MTA each day.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service.

This dataset is obtained from the MTA’s annual budgeting process and provides a detailed breakout of the MTA’s operating expenses and revenues. Data is available for each month of a fiscal year, on an accrual basis, and is categorized by budget scenario (actuals or budgeted plan), Agency, Financial Plan Year, Expense Type, and subcategories for types of expenses or revenues.

This dataset provides actual and projected monthly headcount data, obtained from the MTA’s annual budgeting process, for each month of a fiscal year, categorized by budget scenario, Agency, function, occupational group, and segmented by non-reimbursable (NREIMB) or reimbursable (REIMB) positions.

The number of reportable job-related incidents that result in the inability of an employee to perform full job duties for at least one working day beyond the day of the incident, as well as a breakdown of the number of Employees and Lost Time Accident Rates.

Wait Assessment measures how evenly buses are spaced. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Wait-Assessment-2015-2019/bmix-dpzc.

Quarterly estimated Fare Evasion rate for Subways with margin of error. Rate estimated using surveys conducted by traffic checkers and applying stratified sampling.

This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.

Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of bus vehicle and operating conditions to measure passenger comfort and convenience.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

This retired dataset contains information on entry/exit values for individual control areas and is posted purely for archival purposes. More detailed subway ridership data is now supported through https://data.ny.gov/Transportation/MTA-Subway-Hourly-Ridership-Beginning-February-202/wujg-7c2s.

Road Test Locations for all DMV Road Test Types mandated by NYS Vehicle and Traffic Law.

These surveys were conducted to collect data on travel origins and
destinations, trip purposes, and travel characteristics of New York City
Transit, Metro-North Railroad, and Long Island Rail Road customers with
the aim of upgrading the MTA's travel forecasting tools and gaining a
better understanding of how people travel.
--LIRR origin-destination survey (2012-14)
--Metro-North origin-destination survey (2007)
--Metro-North origin-destination survey (2017)
--MTA New York City travel survey (2008)
--MTA New York City travel survey (2018)

This dataset is of major incidents on the LIRR, which are defined as events that lead to ten or more trains that are delayed by more than 5 minutes 59 seconds, canceled, or terminated.