Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains.

Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time.

Additional Train Time (ATT) is the estimated average extra time that customers spend onboard a train, compared to the time they would have spent onboard a train if trains were running according to schedule.

Additional Journey Time (AJT) is the estimated average extra time that customers spend on their journey, compared with the scheduled time. It is the sum of the additional time spent waiting on platforms (APT) and the additional time spent onboard a train (ATT).

Journey Time is the average total time a customer spends on their journey waiting for and riding a specific train line.

Customer Journey Time Performance (CJTP) is the estimated percentage of rider trips that are completed within 5 minutes of their scheduled time.

These measures are estimated for each individual train a customer uses in their journey, also known as an unlinked trip, not all trains in their journey combined.

This dataset covers data between 2015 and 2019. For data from 2020 on, use dataset https://data.ny.gov/Transportation/MTA-Subway-Customer-Journey-Focused-Metrics-Beginn/4apg-4kt9.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-Beginning-2020/2e6s-9gpm.

The number of reportable job-related incidents that result in the inability of an employee to perform full job duties for at least one working day beyond the day of the incident, as well as a breakdown of the number of Employees and Lost Time Accident Rates.

This retired dataset provides financial information on total positions in Function/Department related to different MTA Agencies budgetary estimates and actuals. For a more comprehensive view of this data, please use MTA Headcount at data.ny.gov/d/ui26-n8p4.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This dataset provides subway and bus mask compliance statistics from MTA surveys that took place between June 2020 and April 2022. It provides the number of observations in each survey, and the percentages for the number of people with no mask, wearing a mask, wearing a mask incorrectly, and wearing a mask correctly.

Canalway Trail is a network of approximately 300 miles of multiple-use trails across upstate New York

This metric tracks the monthly dollar amount of chargebacks and the percentage of transactions that have been disputed with the customer receiving a refund.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Annual Average Daily Traffic (AADT) is an estimate of the average daily traffic along a defined segment of roadway. This value is calculated from short term counts taken along the same section which are then factored to produce the estimate of AADT. Because of this process, the most recent AADT for any given roadway will always be for the previous year. Data is available for all New York State Routes and roads that are part of the Federal Aid System.

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service.

This retired dataset contains information on entry/exit values for individual control areas and is posted purely for archival purposes. More detailed subway ridership data is now supported through https://data.ny.gov/Transportation/MTA-Subway-Hourly-Ridership-Beginning-February-202/wujg-7c2s.

This dataset provides information on various indicators of safety performance measured by Metro North Rail Road. The indicators track safety performance metrics, such as accident rates and incident counts, over monthly periods to monitor and evaluate safety outcomes.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

A list of providers within NYS who can administer vision tests to motorists and submit the results online directly to DMV’s system.

Records maintained by DMV, used by Driver Training Programs to record/maintain records for businesses we regulate/license. Information includes: Name, address, phone number and courses offered.

Bicycle routes and recreational activities allowed on the route within New York State - https://www.dot.ny.gov/display/programs/bicycle. This list includes both on- and off-road bicycle routes and even includes information on surface type as well as other types of recreational activities allowed on the route.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This data set contains DOT construction project information. The data is refreshed nightly from multiple data sources, therefore the data becomes stale rather quickly.

This dataset shows the geographic locations of the branches on the LIRR used in passenger service as of 2013. It does not include a more recent change, namely the opening of the line to Grand Central Madison. It will be updated in the future to account for this.

NYSNet is a spatial reference network of continuously operating Global Positioning System (GPS) reference stations (CORS) throughout New York State that can be used for differential GPS applications. Depending on equipment and procedures, this network can provide users the ability to achieve centimeter positioning for surveying applications or sub-meter positioning for GIS mapping applications. Position information from this reference network can be utilized by using static data in post processing or by using the real time network (RTN).