Profile Picture NY Open Data

created Sep 14 2015

updated Aug 13 2024

Description

This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.

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Category
Transportation
Permissions
Public
Tags
customers, feedback, complaints, commendations, customer service, new york city transit, nyct, bus, subway, bus routes, mta bus, mta bus company, routes, subway lines, lines, long island rail road, lirr, metro-north railroad, metro-north, mnr, commuter rail, staten island railway, sir
Row Label
Row
SODA2 Only
Yes
Licensing and Attribution
Data Provided By
Metropolitan Transportation Authority (MTA)
Source Link
https://www.mta.info/open-data
Dataset Information
Agency
Metropolitan Transportation Authority
Dataset Summary
Organization
New York City Transit, MTA Bus Company, Long Island Rail Road, Metro-North Railroad, Staten Island Railway
Time Period
2014-2019
Posting Frequency
Static - Not Updated
Dataset Owner
Metropolitan Transportation Authority
Contact Information
OpenData@mtahq.org
Coverage
New York City
Granularity
Individual response
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