Total number of calls received by the agency's call center

This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

NOTE: The 311 dataset is currently showing incorrect values in the "Agency Name" column. Please use the "Agency" column in the interim while this is being resolved.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

All 311 Requests from year 2009. This is historical data and will not be updated.

NOTE: This data does not present a full picture of 311 calls or service requests, in part because of operational and system complexities associated with remote call taking necessitated by the unprecedented volume 311 is handling during the Covid-19 crisis. The City is working to address this issue.

A monthly report of illegal parking by City vehicle or permit 311 Service Requests starting from 1/30/20.

311 Service Requests for 2004. This is historical data and will not be updated.

311 Service Requests for 2006. This is historical data and will not be updated.

311 Service Requests for 2005. This is historical data and will not be updated.

311 Service Requests for 2008. This is historical data and will not be updated.

311 Service Requests for 2007. This is historical data and will not be updated.

Quality of life conditions reported by city inspectors.

This data set contains wait times experienced by individuals who request an interpreter during their calls to 311.

For more data about 311 calls, please refer to the 311 Call Center Inquiry dataset.

For more information on NYC311 Language Access, please refer to https://portal.311.nyc.gov/article/?kanumber=KA-03541.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes some requests initially sent to 311 and the Mayor's Office, and then forwarded to DOT.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

NOTE: This data does not present a full picture of 311 calls or service requests, in part because of operational and system complexities associated with remote call taking necessitated by the unprecedented volume 311 is handling during the Covid-19 crisis. The City is working to address this issue.

A row level daily report of illegal parking by City vehicle or permit 311 Service Requests starting from 1/30/20.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

All 311 Service Requests from 2010 to present. This information is automatically updated daily.

Click here to download data from 2011 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2011/fpz8-jqf4

Click here to download data from 2012 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2012/as38-8eb5

Click here to download data from 2013 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2013/hybb-af8n

Click here to download data from 2014 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2014/vtzg-7562

Click here to download data from 2015 - https://data.cityofnewyork.us/dataset/311-Service-Requests-From-2015/57g5-etyj

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.

This is a dataset of 311 service requests for the City of Buffalo from July 2008 - present. 311 is a toll-free number reserved nationwide since 1997 for non-emergency calls to police and other government offices. The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services.