Many residents of New York City speak more than one language; a number of them speak and understand non-English languages more fluently than English. This dataset, derived from the Census Bureau's American Community Survey (ACS), includes information on over 1.7 million limited English proficient (LEP) residents and a subset of that population called limited English proficient citizens of voting age (CVALEP) at the Community District level. There are 59 community districts throughout NYC, with each district being represented by a Community Board.

Many residents of New York City speak more than one language; a number of them speak and understand non-English languages more fluently than English. This dataset, derived from the Census Bureau's American Community Survey (ACS), includes information on over 1.7 million limited English proficient (LEP) residents and a subset of that population called limited English proficient citizens of voting age (CVALEP) at the Community District level. There are 59 community districts throughout NYC, with each district being represented by a Community Board.

This dataset shows the work of the Language Access Secret Shopper (LASS) program from 2014 onward (though the LASS program did not run in 2020 and 2021 due to the COVID-19 pandemic). The LASS program assigns secret shoppers to visit more than 200 of New York City’s service centers to assess how well the service centers provide services to customers with Limited English Proficiency (LEP). As used in this dataset, LEP individuals do not speak English as their primary language and have a limited ability to read, speak, write, or understand English.
Additional information is available at https://www.nyc.gov/site/operations/performance/language-access-secret-shopper-program.page#:~:text=Started%20in%202010%2C%20LASS%20secret,and%20highlight%20exceptional%20customer%20service.