The Managed Long-Term Care (MLTC) performance data is an annual evaluation (semi-annual prior to 2022) of New York state-certified MLTC plans. Rates are calculated for each performance measure by plan and describe their population, quality of care, and enrollees’ satisfaction. These data also present the statewide demographic profile of MLTC enrollees and statewide rates of emergency room, hospital, and nursing home utilization. Refer to the Measures document to learn more about specific MLTC measures. In the future, as more evaluations are performed, measures can be trended over time. Refer to the Overview document for information on the data sources, time frames, and limitations of this dataset.

The Managed Long-Term Care (MLTC) consumer guide data provides information about the quality of care offered by the different plans and people’s opinions about the care and the services the plans provide. This information will help consumers choose a managed long-term care plan that meets their health care needs. The Managed Long-Term Care Regional Consumer Guide dataset contains each plan’s current ratings, the regions of the state they serve, customer service telephone number, and website.