Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

This is a listing of vehicle and vessel registration transactions with
details useful to parties that study the transportation industry and
fleet characteristics.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This dataset provides an estimate of subway travel patterns based on scaled-up OMNY and MetroCard return swipe data. It provides estimated passenger volumes for all populated origin-destination (O-D) pairs aggregated by month, day of the week, and hour of day. It also provides the name, ID, and approximate latitude and longitude of the origin and destination subway complexes.

Annual Average Daily Traffic (AADT) is an estimate of the average daily traffic along a defined segment of roadway. This value is calculated from short term counts taken along the same section which are then factored to produce the estimate of AADT. Because of this process, the most recent AADT for any given roadway will always be for the previous year. Data is available for all New York State Routes and roads that are part of the Federal Aid System.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-2015-2019/tw28-zvtk.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This dataset is of major incidents on the LIRR, which are defined as events that lead to ten or more trains that are delayed by more than 5 minutes 59 seconds, canceled, or terminated.

Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of station conditions to measure passenger comfort and convenience.

This dataset shows the geographic locations of the branches on the LIRR used in passenger service as of 2013. It does not include a more recent change, namely the opening of the line to Grand Central Madison. It will be updated in the future to account for this.

This metric tracks the monthly dollar amount of chargebacks and the percentage of transactions that have been disputed with the customer receiving a refund.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

This retired dataset provides financial information on total positions in Function/Department related to different MTA Agencies budgetary estimates and actuals. For a more comprehensive view of this data, please use MTA Headcount at data.ny.gov/d/ui26-n8p4.

This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-Beginning-2020/2e6s-9gpm.

Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This dataset includes the following safety metrics: customer accident rate, grade crossing incidents, train derailments, train collisions, lost time accident rate, lost time injury rate, employee lost time days.

The number of reportable job-related incidents that result in the inability of an employee to perform full job duties for at least one working day beyond the day of the incident, as well as a breakdown of the number of Employees and Lost Time Accident Rates.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Service alerts in the MTA system are generated to inform passengers of both scheduled and unscheduled events that affect the transit network. These events can range from planned maintenance and construction activities to unexpected incidents such as accidents, track maintenance or planned work and more. The process of creating alerts involves the continuous monitoring of the transit system, including station locations, track statuses, and external factors that might impact service. When a potential disruption is identified, an alert is generated to provide passengers with timely and accurate information about how their travel might be affected.