The percent of the time that elevators and escalators are operational systemwide.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This retired dataset provides financial information on total positions in Function/Department related to different MTA Agencies budgetary estimates and actuals. For a more comprehensive view of this data, please use MTA Headcount at data.ny.gov/d/ui26-n8p4.

Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains.

Major Incidents are incidents that delay 50 or more trains, which cause the most disruption to customers. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Major-Incidents-2015-2019/ereg-mcvp.

This metric tracks the monthly dollar amount of chargebacks and the percentage of transactions that have been disputed with the customer receiving a refund.

Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).

Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.

This indicator reflects the percentage of time during each month that the average platform at accessible stations is available to passengers who need step-free access.

Service alerts in the MTA system are generated to inform passengers of both scheduled and unscheduled events that affect the transit network. These events can range from planned maintenance and construction activities to unexpected incidents such as accidents, track maintenance or planned work and more. The process of creating alerts involves the continuous monitoring of the transit system, including station locations, track statuses, and external factors that might impact service. When a potential disruption is identified, an alert is generated to provide passengers with timely and accurate information about how their travel might be affected.

Mean Distance Between Failures reports how frequently bus mechanical problems cause delays.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service. It details the number of trains that actually ran, and the number of trains that were canceled or terminated.

This dataset provides a detailed breakout of the dedicated taxes and subsidies received from the State of New York and businesses, individuals and localities in the MTA region. This data is obtained from the MTA’s annual budgeting process and is available for each month of a fiscal year, on both an accrual (represented as NREIMB) and a cash basis. Data is categorized by budget scenario, Agency, Financial Plan Year, and subcategories for types of subsidies.

Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-2015-2019/tw28-zvtk.

This dataset shows the geographic locations of the branches on the LIRR used in passenger service as of 2013. It does not include a more recent change, namely the opening of the line to Grand Central Madison. It will be updated in the future to account for this.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This indicator shows the number of subway and bus journeys made each month by passengers using Reduced-Fare MetroCards between 2018 and 2023. This dataset is now retired, with data on reduced-fare usage of the transit system available in the hourly bus (https://data.ny.gov/Transportation/MTA-Bus-Hourly-Ridership-Beginning-February-2022/kv7t-n8in/) and subway (https://data.ny.gov/Transportation/MTA-Subway-Hourly-Ridership-Beginning-February-202/wujg-7c2s/) ridership datasets.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

This dataset includes the following safety metrics: customer accident rate, grade crossing incidents, train derailments, train collisions, lost time accident rate, lost time injury rate, employee lost time days.