All tows performed on behalf of the Parking Violations Bureau. Call (716) 851-5369 and notify the representative if your car is impounded. Any outstanding tickets under the registered owners name and/or the titled owner must be paid, the vehicle must be registered and insured and all towing and storage charges satisfied in order to obtain a release form. If the police have a hold on the vehicle you will also need written authorization from the Police Department in order to retrieve the vehicle.