This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.

This is a dataset containing the entrances and exits at New York City Subway and Staten Island Railway stations. Information is provided on the entrance or exit, including their coordinates, the borough they are in, whether it allows entries and exits, and the type of entrance (more information below). The dataset also includes the name of the station complex, the complex ID number, the name of the specific station in the complex the entrance is for (constituent station), the station ID number, the GTFS Stop ID, the daytime routes that stop at the station complex, and the line and division the constituent station is on.

This dataset provides actual and projected monthly headcount data, obtained from the MTA’s annual budgeting process, for each month of a fiscal year, categorized by budget scenario, Agency, function, occupational group, and segmented by non-reimbursable (NREIMB) or reimbursable (REIMB) positions.

Reflects the total number of registrants for paratransit service by borough/county per month.

Service alerts in the MTA system are generated to inform passengers of both scheduled and unscheduled events that affect the transit network. These events can range from planned maintenance and construction activities to unexpected incidents such as accidents, track maintenance or planned work and more. The process of creating alerts involves the continuous monitoring of the transit system, including station locations, track statuses, and external factors that might impact service. When a potential disruption is identified, an alert is generated to provide passengers with timely and accurate information about how their travel might be affected.

Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of station conditions to measure passenger comfort and convenience.

This retired dataset contains information on entry/exit values for individual control areas and is posted purely for archival purposes. More detailed subway ridership data is now supported through https://data.ny.gov/Transportation/MTA-Subway-Hourly-Ridership-Beginning-February-202/wujg-7c2s.

This deprecated dataset contains information on LIRR Systemwide Delays using reporting categories that were active from 2015 to 2022. More up-to-date and granular information on LIRR Delays can be found at data.ny.gov/d/e32g-kbe9.

Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of bus vehicle and operating conditions to measure passenger comfort and convenience.

This dataset lists all causes of delays on Metro-North that results in a train is cancelled, terminated, substituted by bus service, or late (in a rounded number of minutes). The specific delay cause category, the train number, and the branch the train operates on are also provided.

These metrics reflect the quality of fare collection by LIRR conductors, as observed by MTA Auditors.

The MTA Debt Outstanding dataset provides detailed information of MTA’s outstanding principal from its bond issuances. The information is provided by credit and by specific bond series and is shown in dollars in millions. The dataset shows the original issuances amount, Bond Purchase Agreement sale date, the final maturity date, how much of the series is outstanding in fixed rate, variable, or synthetic fixed, and the total outstanding. Additionally, the dataset indicates the true interest cost (TIC) for the specific bond series.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

The number of summonses and arrests made by NYPD or MTAPD for fare evasion and other violations of the rules of conduct of the transit system.

Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains.

Ridership projections for the Metropolitan Transportation Authority, developed by McKinsey & Company, to help management assess the financial impact of the COVID-19 pandemic on MTA operations.

This dataset shows the geographic locations of the branches on the LIRR used in passenger service as of 2013. It does not include a more recent change, namely the opening of the line to Grand Central Madison. It will be updated in the future to account for this.

This dataset provides a detailed breakout of the dedicated taxes and subsidies received from the State of New York and businesses, individuals and localities in the MTA region. This data is obtained from the MTA’s annual budgeting process and is available for each month of a fiscal year, on both an accrual (represented as NREIMB) and a cash basis. Data is categorized by budget scenario, Agency, Financial Plan Year, and subcategories for types of subsidies.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of subway car conditions to measure passenger comfort and convenience.

The 2025-2044 20-Year Needs Assessment Comparative Evaluation is a framework which assesses the costs and benefits of potential expansions and enhancements. All potential projects are evaluated using a consistent set of models, tools, and criteria including ridership, time savings, network resilience and sustainability, capacity, equity, network leverage, geographic distribution, and cost. The most promising projects may be advanced for further study and possible inclusion in future capital plans. To view the full comparative evaluation and further details on the methodology, visit future.mta.info.

This dataset includes the following safety metrics: customer accident rate, grade crossing incidents, train derailments, train collisions, lost time accident rate, lost time injury rate, employee lost time days.

This retired dataset provides financial information on total positions in Function/Department related to different MTA Agencies budgetary estimates and actuals. For a more comprehensive view of this data, please use MTA Headcount at data.ny.gov/d/ui26-n8p4.

This metric tracks the monthly dollar amount of chargebacks and the percentage of transactions that have been disputed with the customer receiving a refund.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the specific delay cause category, the train number, and the branch the train operates on. For data released daily, though without the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delay-Verification-Beginning-2010/wkbk-y3dt/about_data.