Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.

Reflects the total number of registrants for paratransit service by borough/county per month.

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours on weekdays (7 AM to 10 AM and 4 PM to 7 PM) and weekends (10 AM to 6 PM) for a given month. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Service-Delivered-2015-2019/32ch-sei3.

Major felonies reflect the count of arrests made in relation to seven major felony offenses within the MTA system. These offenses are classified as murder, rape, robbery, felony assault, burglary, grand larceny, and grand larceny auto.

Wait Assessment measures how regularly trains are spaced during peak hours at selected timepoints on each line.

Bus Speeds measure how quickly buses travel along their routes. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Speeds-2015-2019/cudb-vcni.

A list of providers within NYS who can administer vision tests to motorists and submit the results online directly to DMV’s system.

On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time.

Service Reliability metrics evaluate the LIRR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains, Low Adhesion Delays.

This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.

This file contains data on the number and types of vehicles that entered from each entry point on the tolled section of the Thruway with their exit points.

Road Test Locations for all DMV Road Test Types mandated by NYS Vehicle and Traffic Law.

Quarterly estimated Fare Evasion rate for Subways with margin of error. Rate estimated using surveys conducted by traffic checkers and applying stratified sampling.

This dataset includes the following safety metrics: customer accident rate, grade crossing incidents, train derailments, train collisions, lost time accident rate, lost time injury rate, employee lost time days.

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data from 2020 and on. For data between 2017 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-2017-2019/8mkn-d32t.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

This dataset provides data showing the number of vehicles (including cars, buses, trucks and motorcycles) that pass through each of the bridges and tunnels operated by the MTA each hour of the day. The data is updated weekly.

These surveys were conducted to collect data on travel origins and
destinations, trip purposes, and travel characteristics of New York City
Transit, Metro-North Railroad, and Long Island Rail Road customers with
the aim of upgrading the MTA's travel forecasting tools and gaining a
better understanding of how people travel.
--LIRR origin-destination survey (2012-14)
--Metro-North origin-destination survey (2007)
--Metro-North origin-destination survey (2017)
--MTA New York City travel survey (2008)
--MTA New York City travel survey (2018)

Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time.

Additional Train Time (ATT) is the estimated average extra time that customers spend onboard a train, compared to the time they would have spent onboard a train if trains were running according to schedule.

Additional Journey Time (AJT) is the estimated average extra time that customers spend on their journey, compared with the scheduled time. It is the sum of the additional time spent waiting on platforms (APT) and the additional time spent onboard a train (ATT).

Journey Time is the average total time a customer spends on their journey waiting for and riding a specific train line.

Customer Journey Time Performance (CJTP) is the estimated percentage of rider trips that are completed within 5 minutes of their scheduled time.

These measures are estimated for each individual train a customer uses in their journey, also known as an unlinked trip, not all trains in their journey combined.

This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Customer-Journey-Focused-Metrics-2015-2/r7qk-6tcy.

This dataset provides data showing the number of vehicles (including cars, buses, trucks and motorcycles) that pass through each of the bridges and tunnels operated by the MTA each hour of the day. The data is updated weekly.

Wait Assessment measures how evenly buses are spaced. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Wait-Assessment-2015-2019/bmix-dpzc.

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data between 2017 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data.

This dataset provides data showing the number of vehicles (including cars, buses, trucks and motorcycles) that pass through each of the nine bridges and tunnels operated by the MTA each day.