MTA Customer Feedback Data: 2014-2019

MTA Customer Feedback Data: 2014-2019This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.Visit the full page to view this data.

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      <div><iframe width="_width_px" title="MTA Customer Feedback Data: 2014-2019" height="_height_px" src="https://data.ny.gov/w/tppa-s6t6/caer-yrtv?cur=_A12rLdfiEx&from=5TSyWqErKez" frameborder="0"scrolling="no"><a href="https://data.ny.gov/Transportation/MTA-Customer-Feedback-Data-2014-2019/tppa-s6t6" title="MTA Customer Feedback Data: 2014-2019" target="_blank">MTA Customer Feedback Data: 2014-2019</a></iframe></div>

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The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

Agency: agency
Commendation or Complaint: commendation_or_complaint
Subject Matter: subject_matter
Subject Detail: subject_detail
Issue Detail: issue_detail
Year: year
Quarter: quarter
Branch/Line/Route: branch_line_route

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

State of New York

API Endpoint:

Field Names:

OData V4 Endpoint:

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