These metrics reflect the quality of fare collection by LIRR conductors, as observed by MTA Auditors.

This metric tracks the monthly dollar amount of chargebacks and the percentage of transactions that have been disputed with the customer receiving a refund.

The bus fare evasion (BFE) rate is the estimated percentage of riders who illegally board buses. It is calculated systemwide quarterly using Automated Passenger Counters. Rates are calculated and reported separately for Local/Limited, Express and Select Bus Service. Prior to Q1 2020, fare evasion was estimated using surveys conducted by traffic checkers.

Quarterly estimated Fare Evasion rate for Subways with margin of error. Rate estimated using surveys conducted by traffic checkers and applying stratified sampling.

The number of summonses and arrests made by NYPD or MTAPD for fare evasion and other violations of the rules of conduct of the transit system.